About Me

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Resume

PROFESSIONAL SUMMARY

Produced high-fidelity websites, apps, and digital experiences optimized toward human-centric designs within the development team’s scope and stakeholder requirements.
Investigated client website and competitor data to present provable cases for UX improvement to increase user engagement and conversion rate.
Created, managed, and optimized B2B and B2C WordPress websites to enhance user experience, improve findability/SEO, and achieve marketing objectives.
Utilized creative eye and artistic ability to review and revise existing storyboard sequences to improve clarity, pacing, and visual storytelling for Netflix Kids animated television shows.
Supervisor and leader responsible for implementing brand marketing campaigns, as well as managing customer accounts, sales, and customer support.
9+ years of customer service and client-facing work, reliable and self-motivating on tasks

SKILLS OVERVIEW

Thrives in a fast-paced corporate environment, exceptional team and client support and communication, strong ability to handle intense workloads and tight deadlines.

IA/UX Skills:

Critical Thinking, Clean Design, Efficient Workflow, User Stories, Self-Motivated, Time Management, Creative Problem Solving, Highly Collaborative, Web Design, Graphic Design, Responsive Web Design, Wireframing, Low/High Fidelity Prototyping, Mockups, Navigation Layout, User Surveys, Beta Testing, Information Architecture, Customer Journey, Keyword Research, A-B Testing, Competitive Analysis, Persona Development, Video Editing, Project Management, Use Cases, Usability, User Research, Flexible, Adaptable Workflow, Auto-Layout.

Certifications:

Google (Coursera) – Foundations of User Experience Design
Google (Coursera) – UX Design Process: Empathize, Define, and Ideate
Google (Coursera) – Build Wireframes and Low-Fidelity Prototype
Google (Coursera) – Technical Support Fundamentals

Software / Tools:

Figma, WordPress, WordPress Plugins, WooCommerce, Wix, Photoshop, Illustrator, Premiere Pro, After Effects, InDesign, AdobeXD, ahrefs, Excel, Word, Trello, Teams, Java, Python, HTML, Google Analytics, Google Tags, surferSEO.

EXPERIENCE

DPA Software (December 2022 – July 2024) – UX/UI Designer

Produced high-fidelity websites, apps, and digital experiences optimized toward human-centric designs within the development team’s scope and stakeholder requirements.

Early Product Definition: Participated in discovery sessions with partners to identify customer pain points and uncover new opportunities, aligning solutions with business objectives.
Human-Centered Design: Collaborated with researchers to conduct usability and empathy studies, framing problems and defining actionable insights to inform design solutions.
End-to-End Product Design: Created user flows, wireframes, journey maps, and interaction models, progressing designs from low- to high-fidelity prototypes aligned with stakeholder needs.
Design System Contributions: Designed within existing standards and contributed to the evolution of internal design systems, establishing best practices and guidelines.
Cross-Functional Collaboration: Worked with product, technology, and business teams to translate customer and business needs into intuitive, visually compelling design solutions.
Stakeholder Communication: Effectively presented visual concepts through storytelling and workshops to align teams and secure buy-in.
High-Fidelity Asset Delivery: Developed production-ready assets for acceptance, development, and market delivery in collaboration with technology partners.

Beyond Private Label (July 2024 – Present) – Account Manager

Facilitated website maintenance resolutions for 50+ clients, partners and representatives in addition to data entry and site copywriting creation and research

Supported product teams by addressing client challenges and providing insights to improve user experiences on digital platforms.
Coordinated with cross-functional teams across geographies to align project deliverables with user and business needs.
Advocated for design-centered product enhancements by analyzing data and customer feedback to inform prioritization decisions

CSU Long Beach – Animation Department. (July 2018 – May 2019) – IT Support Specialist

Performed first-level technical support to end-users involving maintenance, operation, and

configuration of the desktop, laptop, mobile, and peripheral device infrastructure

Collaborated with technical teams to document and refine processes, focusing on user satisfaction and operational efficiency.
Supported end-users by troubleshooting and resolving hardware/software issues while ensuring a seamless user experience.

Blockbuster LLC (August, 2010 – July, 2014) – Marketing Manager

In-store supervisor and leader responsible for implementing brand marketing campaigns, as well as managing customer accounts, sales, and customer support.

Designed and implemented in-store campaigns that aligned with customer behavior and brand objectives, enhancing user engagement.
Conducted customer analysis to optimize marketing strategies, focusing on improving usability and satisfaction.

WildBrain Ltd. – Storyboard Artist & Revisionist

Maintained a high level of detailed and accurate work output reported as pivotal to recovering from severe production setbacks; held the title of “not-so-secret weapon” during heavy crunch periods.
Contributed to strategic solutions for design problems in a highly collaborative and creative team workflow of artists, producers, project managers, and directors.
Developed action plans to coordinate production schedules with the team.